Refund policy
Return window and how timing works
The store offers a clear change-of-mind period for jerseys that do not work out, measured from delivery of each item, while rights for faulty or misdescribed goods continue separately.
Return or refund requests may be made within 30 days.
The return request window for each item begins when that item is delivered and continues for 30 calendar days after delivery. The deadline is for contacting the store, not for the parcel arriving back. This change-of-mind window does not limit rights that apply to faulty, damaged or incorrectly supplied goods.
Condition expectations and fair coverage
Keeping jerseys in resale-ready shape helps returns move smoothly, and everyday discounted finds are treated in the same straightforward way.
A change-of-mind return must be unused, unworn and unwashed, with original tags, accessories and included parts. Keep the original product packaging where reasonably possible and pack the item securely. Supply an order reference or other proof of purchase. These conditions do not stop you reporting a defect or incorrect item after opening or reasonably inspecting it.
No product category is automatically excluded from ordinary returns, and discounted items are not automatically final sale. Ordinary returns must satisfy the condition requirements. No restocking fee is charged. Rights concerning defective, damaged or incorrectly described goods remain unaffected.
How to start a return
Starting a return is done by email, so the team can confirm details, identify the order and share the correct return destination before anything is posted.
Email with your order reference or other proof of purchase, the item to be returned and the reason for the request. Obtain return instructions before sending a parcel so the order can be identified and the correct destination confirmed. For damage or an incorrect item, photographs can help with assessment, but a photograph is not an absolute condition for a valid claim. Get in touch if you cannot provide one. Retain your return postage receipt until the matter is resolved. This process does not override any mandatory consumer rights.
The seller pays return shipping for seller-related issues; the buyer pays return shipping for buyer-related issues.
If you need the listed address or email contact for your message, they are provided here.
1601 MADISON RDAPT 605, CINCINNATL OH 45206, United States
Inspection and refund timing
Once a returned jersey arrives back, it is reviewed promptly and approved refunds are moved forward without unnecessary delay, subject to payment provider timing.
A returned item is aimed to be inspected with the outcome communicated within 5 business days of receipt. Once approved, a refund will be initiated within 5 business days. Posting to your account is controlled by your payment provider; it often takes a further 5–10 business days, though this can vary. If a refund has not appeared after that period, get in touch so its status can be checked. Where applicable law requires a faster refund, that requirement takes priority.
Approved refunds go back to the original payment method, and store credit will not be substituted without your agreement. For a change-of-mind return, the original outbound shipping charge is not refunded unless the law requires it. If an entire order is returned because it was faulty, damaged or incorrectly supplied, the original standard shipping charge is also refunded. For an affected part of an order, any shipping refund is assessed fairly in light of the issue and applicable law. Free outbound shipping has no refundable shipping charge.
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